01The only way to reach us
Email: notes@seedknot.com. That is the sole public channel for this site. There is no phone line, no community account and no live chat widget.
We are a small editorial operation and replies are not always quick. If you are reporting a content error, we will check it and fix it where needed even if we do not write back — and the change will be logged on the corrections page.
02What to include
Name the page, the passage and what you think is wrong. If you have a source, include it. That makes verification far faster.
- Content errors: the page URL, roughly which passage, and the correct information or a source.
- Stale information: which platform, what changed, and where you saw it. Platform-side detail moves quickly, so this kind of report is especially useful.
- Topic suggestions: the question you actually searched for and could not find a decent answer to, in your own words.
- Republishing and translation: see section 04.
We have no ability and no authority to resolve account problems on any platform, to recover a lost seed phrase, or to retrieve stolen assets. Account problems can only be handled by the platform itself through its official support channels, and a lost seed phrase or stolen assets generally cannot be recovered by anyone. Anyone outside those official channels who offers to do these things for you, especially for an upfront fee, should be treated as a scam. See what happens when a seed phrase is lost and how wallets actually get drained.
03What we will never do
We never message you first; we never ask for a seed phrase, private key, verification code or account password; we never ask you to transfer anything to "verify assets"; and we never contact you through a third-party channel claiming to work here.
Treat these as identification criteria:
- This site replies only after you have written in, and only from the address above.
- Anyone calling themselves SeedKnot support who approaches you in a community or a direct message is not us.
- Any request for a seed phrase or private key, from anyone, is a scam. The single exception is you performing a restore you started yourself in a wallet application.
- We charge nothing and offer no paid services of any kind.
04Republishing and quoting
Non-commercial quotation and excerpting is fine with attribution and a link back, no need to ask. For full republication, commercial use or translation, please write first and say what you intend.
Two smaller notes: the diagrams on this site are programmatically generated and may be reproduced alongside quoted text; screenshots of web pages remain the copyright of the sites shown, so judge that use for yourself.